Koi Yoga Knowledge Base

Getting Started

• What is Koi Yoga and how does it work?
• How to set up your first meal plan?
• How to download the app?
• How to start using the app?
• Can people with health issues or those taking other medicines use this?

Managing Your Account

• How to log in or reset your password?
• How do I change Personal Details?
• How do I change set goals?
• I forgot my password. What should I do?
• How to change my email?
• How to recover your account?

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Payments & Subscription

• What are the accepted payment methods and how to update them?
• What currencies are available?
• Why was my payment declined?
• How to manage your subscription purchased on our website?
• How to manage a subscription purchased on the App Store?
• How to manage a subscription purchased on the Google Play?

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Meal Plan Guide

• How to replace recipes
• How do I change the number of daily meals?
• Why is my meal plan 28 days long if I have a 1-month subscription?
• Can I print my meal plan?
• How do I exclude products?
• Product Exclusions in Our Meal Plans

Workout Plan Guide

• How do I change weekly workouts?
• Who creates the exercises?
• What does my exercise plan include?
• How to sync your step tracker?

Customer Support & Technical Help

• How do I change measurement units?
• How do I open the help center?
• How do I view the Terms and Conditions and Privacy Policy?
• How to contact the support team?
• What are your customer support team's hours and response times?
• How can I report a bug or app issue?

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