Koi Yoga Knowledge Base

Getting Started

• What is Koi Yoga and how does it work?
• How to set up your first meal plan?
• Can people with health issues or those taking other medicines use this?

Managing Your Account

• How to log in or reset your password?
• I forgot my password. What should I do?
• How to change my email?
• How to recover your account?
• How to delete your account?
• How does Koi Yoga ensure data privacy and confidentiality?

Payments & Subscription

• What are the accepted payment methods and how to update them?
• What currencies are available?
• Why was my payment declined?
• How to manage your subscription purchased on our website?
• Refunds, failed payments, and billing issues
• I have been accidentally billed twice for the same item. What should I do?

Meal Plan Guide

• How to customize your meal plan
• How to replace recipes
• How to change dietary preferences or meal frequency
• Why is my meal plan 28 days long if I have a 1-month subscription?
• Can I print my meal plan?
• Product Exclusions in Our Meal Plans

Workout Plan Guide

• Who creates the exercises?
• What does my exercise plan include?
• How to sync your step tracker?

Customer Support & Technical Help

• How to contact the support team?
• What are your customer support team's hours and response times?
• How can I report a bug or app issue?
• Troubleshooting loading or syncing issues